Rh999 believes gaming should be a source of fun, not stress. Our responsible gaming tools and guidelines are here to help you enjoy the experience while staying within your limits.
At rh999, we believe online gaming and Sports Betting should be an enjoyable experience — one where you play by your own choice, within limits you set yourself. Responsible gaming means knowing when to play, how much to play, and when to stop.
Gaming should never have a negative impact on your daily life, family, work, or financial stability. With that goal in mind, rh999 provides every member with awareness information, practical tools, and direct support.
Rh999 is recognized as a responsible platform in Bangladesh's online gaming space. We do not just want to entertain — we want every member to play with a healthy state of mind. Please read this page carefully and contact us whenever you need.
Gaming is entertainment, not a source of income. There is no guarantee of winning any bet — and that is perfectly normal.
Rh999 is committed to responsible gaming not just in words, but in action. Our platform has no features designed to push you into playing more or betting beyond your intentions. Our core principles are:
These principles are set in accordance with rh999's license conditions and international responsible gaming standards. We review and work to improve them on an ongoing basis.
Rh999 places the mental well-being of every member above profit.
Rh999 offers several practical tools to help you stay in control of your gaming. They are easy to use and can be activated anytime from your account settings:
Set your own daily, weekly, or monthly deposit limits. Any reduction takes effect immediately.
Set a maximum amount in BDT you are willing to bet within a given period — any bets beyond that limit will be automatically blocked.
Set how long you want to play each session. Once the time is up, the system will automatically send you a reminder.
If you need a short break, use the "Cooling Off" feature, available for periods of 24 hours to 30 days.
If you would rather not see bonus or promotional offers, you can turn them off at any time from your settings.
Set a limit on how much you are willing to lose over a given period. Once that limit is reached, you will not be able to place any further bets.
Log in to your account and go to "Settings > Responsible Gaming". From there you can activate any tool or set your limits. If you need help, reach out via the support chat.
Gaming addiction can develop gradually and may not be obvious at first. Be alert right away if you notice any of the following signs in yourself or someone you know:
Do not panic. Contact rh999 support or read through the support section below. Asking for help is not a weakness — it takes courage.
Self-exclusion is a feature where you choose to have your account suspended for a set period of time. During this period, you will not be able to log in, place bets, or receive any promotional messages.
Rh999's self-exclusion option is available for periods ranging from 30 days to 5 years. To respect your decision, rh999 will not attempt to recover your account during this period.
Contact the rh999 support team via live chat or email to request self-exclusion.
30 days, 90 days, 6 months, 1 year, or 5 years — choose the duration that works for you.
Account verification must be completed for your security.
Your account will be fully closed within 24 hours of your request, and you will receive a confirmation.
Do not attempt to create a new account during your self-exclusion period — this violates our policy and is harmful to yourself.
Rh999 strictly provides services to users aged 18 and above. Age is verified at registration and confirmed through identity documents during the KYC process.
If you have children or teenagers at home, please take the following steps:
If you suspect that a minor has accessed your account, contact rh999 support right away. We will investigate promptly and take the necessary action.
Registering or playing on behalf of a minor is strictly prohibited. This is both a condition of our license and an ethical obligation.
You are not alone with any gaming-related problem. rh999's support team is available 7 days a week. You can also reach out to professional specialists for expert assistance.
If you are concerned about your own gaming habits or those of a loved one, do not be embarrassed — reach out for help. The earlier a problem is identified, the easier it is to resolve.
Remember, asking for help is a sign of strength. rh999 always puts your well-being first.
For any responsible gaming request, rh999's support team aims to respond within 24 hours.
Ask yourself the following questions. If you answer "yes" to most of them, please contact our support team.
Do you regularly spend more than your gaming budget and feel regret afterward?
Do you find yourself placing more bets to recover losses?
Is gaming affecting your sleep, eating, or work?
Do you hide your gaming activity from family members?
Are you unable to stop yourself even when you want to?
Are you betting with borrowed money or funds you have been saving?
Use rh999's self-exclusion tool now or speak with our support team. Taking action at the right time makes it much easier to get things back under control.
A quick overview of the real measures rh999 has put in place to keep you safe.
Set your own deposit, betting, and loss limits. If you reach any limit you have set, the system automatically stops you.
Real-time tracking of how long you have been playing each session. You will receive an automatic notification when your set time is up.
Self-exclude your account for any period from 30 days up to 5 years — fully on your terms.
All members' ages are verified through a strict KYC process. There is no way for minors to gain access.
If you want to avoid the temptation of bonuses or offers, you can easily opt out of all promotional communications.
Our trained support team is available 7 days a week. No matter the issue, big or small, do not hesitate to reach out.
Keep your gaming experience at rh999 safe, within your limits, and enjoyable at all times. Join today and take advantage of our responsible gaming features.